Return Policy

(if you absolutely must!) ☺

At Suique, we strive to ensure that our customers are completely satisfied with their purchases. We understand that there may be times when you need to return or exchange an item. Below is our comprehensive Return and Refund Policy.

Eligibility for Returns

Ready to Ship Items:

  • Return Window: You may return "Ready to Ship" items within 48 hours of delivery.
  • Conditions: The product must meet the following criteria:
    • The product must be unused, unworn, unwashed, undamaged, and free from any marks or stains.
    • The product must not have been sprayed with any kind of perfume or deodorant.
    • The product must be returned in its original packaging, along with all tags, labels, and the original receipt or proof of purchase.
  • Notification: You must notify us of your intention to return the item by emailing us at suiquestyle@gmail.com within 48 hours of receiving the outfit. Please include your order number and reason for the return in your email.

Made to Order Items:

Please note that "Made to Order" items are specially crafted based on your specifications and are therefore non-returnable and non-exchangeable. This includes items customized for size, color, or any other personal preferences.

Return Process

  • Approval: Once your return request is received and reviewed, we will send you an email to notify you of the approval or rejection of your return.
  • Return Shipping: Once your return is accepted, we will arrange for the item to be picked up from your location. We recommend packaging the item securely to prevent any damage during transit. Using a trackable shipping service is still advised for your peace of mind.
  • Inspection: Upon receiving the returned item, it will be inspected to ensure it meets the return eligibility criteria mentioned above. If the item is found to be ineligible, it will be returned to you, and no refund will be processed.

Refunds

  • Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 3-4 days, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your bank or payment provider.
  • Partial Refunds: In certain situations, only partial refunds may be granted (if applicable), such as:
    • Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
    • Any item that is returned more than 48 hours after delivery without prior approval.

Exchanges

  • Faulty or Incorrect Items: If you receive an incorrect or faulty item, please email us at suiquestyle@gmail.com within 48 hours of receiving the product, including photographs of the damage or issue. We will assess the situation and either arrange to repair the product where possible, offer an exchange, or return the item for a full refund.
  • Please note that items are considered faulty only if they have a severe manufacturing defect or damage that makes them unfit for wear or use. Items damaged due to normal wear and tear or as a result of misuse are not considered faulty.
  • Exchange Process: If an exchange is approved, we will send you a replacement item of the same value. In cases where the same item is not available, you may choose an alternative product or receive a refund.

Non-Returnable Items

  • Made to Order Items: As these items are customized to your specifications, they are non-returnable and non-exchangeable unless they are faulty.
  • Gift Cards: Gift cards are non-returnable and non-refundable.

Damaged in Transit

  • Refusal of Package: If your package arrives visibly damaged, you may refuse to accept it. Please notify us immediately by emailing us at suiquestyle@gmail.com with details and photographs of the damage.
  • Damage After Receipt: We are not liable for any damages to the product after it has been received by you.

Contact Us

If you have any questions or concerns regarding this Return and Refund Policy, please contact us at:

  • Email: suiquestyle@gmail.com
  • Phone: +91 78145 07753
  • Address: Suique, Amrik Singh Road, Near SSD Girls college, Bathinda, Punjab-151001, India